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FAQ
Why can not I use Paypal to make my payment?
Actually we have a paypal account. However, our shopping cart is not integrated with Paypal yet. If you can contact us and tell us what you want to order we can send you an invoice through Paypal and you can make your payment via Paypal.How can I pay by Paypal?
It is easy. Please contact us and we will send you an invoice through Paypal and you can make your payment via Paypal securely.Are you affiliated with any professional organizations?
Yes, we are a member of Better Business Bureau. Please click here to see our BBB rating.How does your company protect my privacy and personal information?
Our web store is powered by Servigistic a leading enterprise software solution provider. www.servigistics.com
Please click here to read more about Servigistic's privacy policy.
If you require more information about this issue please do not hesitate to contact us.
How do you protect my credit card information?
For credit card transaction our websites use ChasePaymentech. ChasePaymentech has adopted a common industry security requirements referred to as the Payment Card Industry Data Security Standards (PCI-DSS).Please click here to see ChasePaymentech's PCI-DSS seal.
More questions about this important subject? Please do not hesitate to contact us.
How do you keep your competitive prices?
We get this question a lot!Answer is simple:
- We sell parts online
- We try to keep our stocks at minimum levels
- We keep our running cost at even lower levels
- We try hard to run our company as effectively as possible.
More questions about this please feel free to contact us.
Do you sell used - low quality parts to keep your prices low?
Absolutely NO.We sell brand new, high quality aftermarket parts. All parts we sell come with one year of manufacturer's warranty. Please click here to read more on our Returns - Warranty policy.
When will you ship my order?
We ship Monday - Friday via FEDEX Ground and UPS Ground. Rest assured that 95% of time, we ship your orders in the same day we receive them.If your payment is received before 3 pm eastern time, your order may be shipped the same day, if not it will be shipped the following business day.
How do I return an item?
Please click here to see more about this.
Do I pay sales tax when I buy online?
No, unless you are located in the state of Missouri, you do not need to pay sales tax when you buy our products.What is your return policy?
Any merchandise which is NOT defective or damaged may be returned within 14 days for exchange or refund (unless otherwise stated) and may be subject to a 15% restocking fee. Electrical parts, books and manuals are not returnable, but please contact us if there is a problem.International orders are not returnable for any reason. Click here to see more on returns.
Do you offer Manufacturer's Warranty?
Yes, all parts we offer on this site comes with one (1) year manufacturer's warranty. Click here to see more on this.What methods of payment do you accept?
We accept money orders, and all major credit cards.Can I call you to place my order?
Of course, if you do not feel comfortable to place the order online, you are more than welcome to call us at 800-244-7216. We accept all major credit cards.
Do you ship internationally?
Yes, we do ship internationally using the USPS or FEDEX. If you would like to place an international order please contact us via online form or call us.Please note that your country may charge you an import fee or duty tax on your purchase. Please do not ask us to falsify your customs form to reflect a lower price or mark the item as a "gift". Please note we do not accept returns on international orders, however if there is an issue with your order, we will consider each situation on a case by case basis.
When can I expect my order to arrive?
We ship almost all of our orders within one (1) business day of payment. UPS Ground or FEDEX Ground takes 1 to 7 business days depending on your location. We ship the items from our warehouse closest to your location.If you would like us to ship your products overnight or two days delivery please contact us.
Where are your warehouses located?
We have warehouses in the following cities:Rockford, IL
Nashville, TN
Dallas, TX
Strongsville, OH
Sparks, NV
What shipping carriers do you use?
We ship out packages daily via UPS or FEDEX.
Where is the sitemap page is located?
Please click here to go to our sitemap page
More Questions / Suggestions / Problems / Feedback?
Please contact us
